365apk Privacy Policy

1. Overview & Scope

This Privacy Policy ("Policy") describes how 365apk ("we", "us", "our") collects, processes, stores, and protects personal data relating to individuals ("you", "your", "player") who visit the 365apk website at https://365apk.pro, register an account, or otherwise interact with the 365apk platform and its services.

365apk operates an online gaming platform offering sports betting, live casino, slot games, and fish games, primarily serving players in Pakistan including Karachi, Lahore, Islamabad, Faisalabad, and other cities. The platform accepts PKR deposits via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank.

By accessing or using the 365apk platform, registering an account, or otherwise providing personal data to us, you acknowledge that you have read, understood, and agree to the practices described in this Policy. If you do not agree with any part of this Policy, you should discontinue use of the 365apk platform.

365apk reserves the right to update this Privacy Policy at any time. Material updates will be communicated to registered players via the email address on their account. The "Last Updated" date at the top of this page reflects the date of the most recent revision. Continued use of the platform following any update constitutes acceptance of the revised Policy.

2. Data We Collect

365apk collects different categories of personal data depending on how you interact with the platform. The following table summarises the main categories of personal data we collect and specific examples within each category:

365apk does not intentionally collect special category data (such as data about health, religion, or political beliefs) except where it is voluntarily provided by a player — for example, in the context of a responsible gaming self-exclusion request where a player discloses a problem gambling concern. Such sensitive disclosures are handled with the utmost confidentiality and used solely to fulfil the responsible gaming obligation.

3. How We Collect Your Data

365apk collects personal data through the following channels and methods:

• Direct collection: Information you provide when registering your 365apk account, completing the KYC identity verification process, making deposits or withdrawals, contacting our live chat support team, or participating in promotions and surveys.
• Automated collection: Technical and behavioural data collected automatically as you browse and use the 365apk platform, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 9 (Cookies & Tracking) for full details.
• Third-party sources: Identity verification data from CNIC verification services; fraud screening and anti-money laundering (AML) data from compliance partners; payment transaction data from JazzCash, EasyPaisa, and our banking partners (HBL, UBL, Meezan Bank) in connection with your deposits and withdrawals.
• Public sources: Publicly available information used to verify or supplement identity data as part of our KYC obligations — for example, checking submitted identification documents against publicly accessible government records.

4. How We Use Your Data

365apk uses the personal data it collects for clearly defined and legitimate purposes. We do not use your data for any purpose incompatible with the reason it was originally collected. The primary uses of your personal data are as follows:

• Account creation and management: To register your 365apk account, verify your identity, maintain your account profile, and manage your 365apk login credentials securely.
• Payment processing: To process PKR deposits and withdrawals through JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank; to maintain transaction records; and to reconcile your account balance.
• Gaming and platform delivery: To provide access to cricket betting markets, live casino, slot games, and fish games; to record betting activity and settle wagers; and to deliver a personalised gaming experience.
• KYC and regulatory compliance: To verify your age (21+), identity, and residential status in accordance with our licensing obligations and applicable anti-money laundering regulations.
• Responsible gaming: To monitor gaming patterns for signs of problem gambling; to apply deposit limits, self-exclusion periods, and cooling-off periods when requested; and to identify players who may require responsible gaming interventions.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited activities as defined in the 365apk Terms & Conditions.
• Customer support: To respond to support enquiries, resolve disputes, and maintain a record of communications for quality assurance.
• Platform improvement: To analyse aggregated and anonymised usage data in order to improve platform performance, fix technical issues, and enhance the overall user experience for Pakistani players.
• Promotional communications: To inform you of relevant bonuses, seasonal promotions (including Eid ul-Fitr, Eid ul-Adha, and PSL promotions), and platform updates — but only where you have provided consent to receive such communications or where permitted under applicable law.

5. Legal Basis for Processing

365apk processes your personal data on the following legal grounds, depending on the specific processing activity in question:

• Contractual necessity: Processing required to fulfil our contractual obligations to you as a registered 365apk player — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws, including KYC/AML obligations, age verification requirements, and any lawful requests from regulatory or law enforcement bodies.
• Legitimate interests: Processing necessary for 365apk's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and business analytics — provided these interests are not overridden by your rights and interests.
• Consent: Where we rely on consent as the legal basis — particularly for optional promotional communications — you have the right to withdraw that consent at any time by contacting our support team via live chat or by updating your communication preferences in your account settings.

6. Data Sharing & Disclosure

365apk does not sell, rent, or trade your personal data. We may share your data with third parties only in the following circumstances and only to the extent necessary for the specific purpose:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive the transaction data necessary to process your deposits and withdrawals. These parties process your financial data under their own privacy policies and contractual obligations to 365apk.
• Identity verification providers: Third-party KYC and document verification services receive copies of your identity documents and personal details solely for the purpose of verifying your identity and age as required by our compliance obligations.
• AML and fraud screening services: Data may be shared with compliance screening services to check against international sanctions lists, politically exposed person (PEP) databases, and known fraud indicators as part of our AML programme.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are legally required to do so, or where disclosure is necessary to protect the rights, safety, or property of 365apk or its players.
• Game technology providers: Game providers supplying the 365apk platform with casino, slot, and fish game content may receive anonymised or aggregated session data for the purpose of game performance monitoring. No directly identifiable personal data is shared with game providers beyond what is technically required for game delivery.

7. Data Retention

365apk retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law or regulation. The following general retention periods apply:

• Active account data: Retained for the duration of your active 365apk account plus a minimum of five (5) years following account closure, to satisfy AML record-keeping obligations.
• KYC documents: Retained for a minimum of five (5) years following account closure or the completion of the most recent KYC verification, whichever is later.
• Transaction records: Deposit, withdrawal, and betting transaction records are retained for a minimum of five (5) years in accordance with financial record-keeping regulations.
• Live chat and support records: Communication records are retained for a minimum of two (2) years following the last interaction, or for the duration required to resolve any ongoing dispute.
• Technical and log data: Server logs and technical data are retained for a maximum of twelve (12) months unless required for an ongoing investigation or legal proceeding.
• Promotional consent records: Records of your consent to receive promotional communications are retained for the duration of your account, plus six (6) months after withdrawal of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised. Where anonymisation is used, the anonymised data may be retained indefinitely for statistical and analytical purposes without further obligation under this Policy.

8. Security Measures

365apk takes data security seriously and implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Key security measures in place at 365apk include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the 365apk platform, ensuring that your personal and financial data cannot be intercepted in transit.
• Encrypted data storage for sensitive personal data fields including financial details and KYC document copies, using AES-256 encryption at rest.
• Access controls and role-based permissions ensuring that only authorised 365apk personnel with a legitimate operational need can access personal data, and only to the extent required for their specific role.
• Audit logging of all access to personal data systems, enabling detection of and response to any unauthorised access attempts.
• Two-factor authentication (2FA) available for all player accounts via SMS OTP, providing an additional layer of protection for your 365apk login.
• Regular security reviews and penetration testing conducted on the 365apk platform to identify and remediate potential vulnerabilities before they can be exploited.
• Incident response procedures to detect, contain, and respond to data security incidents promptly, including player notification obligations in cases of material breach.

9. Cookies & Tracking Technologies

365apk uses cookies and similar tracking technologies to operate the platform effectively, maintain your session, and gather anonymised analytics data. The following types of cookies are used on the 365apk platform:

• Essential cookies: Required for the platform to function. These cookies maintain your logged-in session, store your language preferences, and enable core platform features such as the betting slip and deposit flow. Essential cookies cannot be disabled without breaking platform functionality.
• Performance and analytics cookies: Used to collect anonymised information about how players use the 365apk platform — such as which pages are visited most frequently and whether players encounter technical errors. This data helps us improve platform performance and user experience. No individually identifiable data is collected through analytics cookies.
• Functional cookies: Store your preferences (such as display settings and notification preferences) so that you do not need to re-enter them on each visit.
• Security cookies: Help 365apk detect and prevent fraudulent activity, unauthorised access, and session hijacking attempts.

365apk does not use third-party advertising or retargeting cookies. No cookies are used to serve you advertisements on other websites based on your 365apk browsing activity.

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling essential cookies will impair your ability to use the 365apk platform fully. Instructions for managing cookies in popular browsers (Chrome, Firefox, Safari, Edge) are available through those browsers' respective support documentation.

10. Your Data Rights

As a 365apk player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team via 24/7 live chat or at the email address provided in Section 13.

• Right of access: You have the right to request a copy of all personal data that 365apk holds about you. We will provide this within 30 days of receiving a verified request.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For minor corrections (such as updating your contact number), you may also update certain details directly through your account settings.
• Right to erasure: In certain circumstances, you have the right to request that 365apk delete your personal data. Please note that this right is subject to our legal obligations — particularly AML and KYC record-keeping requirements — which may require us to retain certain data for a minimum period even following account closure.
• Right to restrict processing: You have the right to request that 365apk restrict the processing of your personal data in certain circumstances, such as while the accuracy of data is being contested or while an objection to processing is being assessed.
• Right to data portability: You have the right to receive a copy of the personal data you provided to 365apk in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing based on our legitimate interests, including direct marketing communications. Marketing opt-out requests are honoured immediately.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.

11. Minors & Age Restriction

365apk is strictly a 21+ platform. The collection and processing of personal data from individuals under the age of 21 is expressly prohibited. 365apk does not knowingly collect, store, or process personal data from minors.

Age verification is a mandatory step in the 365apk KYC process. All players must provide satisfactory proof of age before their account is fully verified and before any withdrawal can be processed. Accepted age verification documents include a valid Pakistani CNIC (which displays the holder's date of birth), a valid passport, or other government-issued photo identification that includes a date of birth.

If 365apk discovers or is informed that personal data has been collected from an individual who is under 21 years of age, the following steps will be taken immediately:

• The relevant account will be suspended and all gameplay halted pending investigation.
• The personal data collected in connection with the minor's account will be reviewed, and any data that is not required for legal compliance purposes will be deleted.
• Any balance held in the account will be handled in accordance with our legal obligations and responsible gaming policy — winnings derived from gameplay by an underage player will not be paid out.
• The incident will be reviewed by our compliance team and documented in accordance with our regulatory reporting obligations.

If you are a parent or guardian and believe that your child may have registered on the 365apk platform, please contact our support team via live chat immediately so that we can investigate and take appropriate action without delay.

12. Changes to This Policy

365apk may update this Privacy Policy from time to time to reflect changes in our data practices, applicable legal or regulatory requirements, or improvements to the 365apk platform. All updates are made in good faith and with the intent of keeping this Policy transparent, accurate, and current.

When a material change is made to this Policy — meaning a change that meaningfully affects how we collect, use, or share your personal data — 365apk will notify registered players via the email address associated with their account. The "Last Updated" date at the top of this page will also be revised to reflect the date of the change.

For minor or administrative changes (such as typographical corrections or clarifications that do not affect the substance of the Policy), 365apk may update this page without direct player notification. We therefore recommend bookmarking this page and reviewing it periodically.

Continued use of the 365apk platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes made to this Policy, you should cease using the platform and contact our support team to arrange account closure.

13. Contact & Data Requests

For any questions, concerns, or requests relating to this Privacy Policy or the personal data 365apk holds about you, please use the following contact channels:

• Live Chat: Available 24/7 directly within the 365apk platform. This is the fastest way to reach our support team for data rights requests, privacy concerns, or urgent security matters.
• Email: [email protected] — for formal written data rights requests or detailed privacy enquiries. We aim to acknowledge all email enquiries within 24 hours and to provide a substantive response within 30 days.

Our support team is available every day of the year — including during Eid holidays, Ramadan, and PSL season — and operates in English. For data rights requests submitted via email, please include your registered email address and a brief description of your request so we can route it to the appropriate team member promptly.

This Privacy Policy was last reviewed and updated on 1 January 2026. Players are encouraged to check this page periodically. The version published on this page is always the most current and operative version.